Course details
At the end of this course, you will be able to:- Comprehend Service Management as a practice
- Understand the Service Lifecycle
- Know the generic concepts and definitions
- Understand the key principles and models used behind selected processes
- Identify the selected processes
- Understand the selected functions and roles
- Comprehend the technology and architecture of the Service Lifecycle
- Comprehend competence and training
Course Outline:
- Course Introduction
- Service Management: Key Concepts
- The Guiding Principles
- The Four Dimensions of Service Management
- The Service Value System
- Continual Improvement
- The ITIL Practices
- Practice Exam Questions
- Exam (Optional)
Eligibility / Requirements
None, although a familiarity with IT service delivery will be beneficial
Job roles this course is suitable for:
IT Service Lead , IT Management , IT Developer , IT Service Desk Specialist , Systems Engineer , Software Engineer , IT Support EngineerAbout InnoventSys
InnoventSys (Pvt) Ltd was established in 2019 and formed by professionals who have over decade of experience and expertise in Education domain, IT and non-IT training, Consultancies and Solution selling to the Corporate and Government sectors.
Integrating industry experience with sound professional skills, we are nurturing the next generation
of versatile independent experts in the Information Technology domain. With its vast experience and focus InnoventSys enables customers to operate more innovatively, efficiently and successfully in the markets they serve.
InnoventSys currently provides training solutions on Microsoft, ITIL, AWS, Data Science, Big Data, IoT, Software Testing, DevOps, Business Process Analysis & Design, Google, Mobile App Development (iOS, Android, Xamarin), Citrix, PMP, Prince2, TOGAF, VMware, Agile, SAP, Adobe, Oracle for the betterment of IT Professionals. While moving forward, we’re expanding our product & service portfolio to uplift our customer’s skills to win challenges globally.
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