Speaking and Writing Effective English (Available as an in-company programme only)

Course details

This programme is designed to enhance the skills of staff in written and oral English. Through this programme, participants will be better equipped with the language tools to make them effective communicators in English.

Key Benefits

• Translate a message, oral or written, with clarity and simplicity
• Enhance pronunciation and intonation
• Write effective memos and business letters
• Deliver oral presentations effectively

Course Content

Using Reference Materials

• Dictionary, Thesaurus and Grammar Books

Reading and Proof-reading

Grammar and Tenses

• Subject/Verb/Object
• Active versus Passive
• Prepositions/Adjectives/Adverbs/Articles/Infinitives
• Common Errors with Grammar

Word Formation, Punctuation and Vocabulary

The Art of Summarising Letter and Memo Writing

• Ingredients of a Systematic Approach to Letter/Memo Writing
• Is there a Right Style?
• Differences between a Letter and a Memo
• Various Types of Letters

Meetings and Minutes Writing

Oral Communication

• Speaking Effectively
• The Importance of Fluency, Clarity and Expression
• Fundamentals of Spoken English
• Techniques of Answering Queries
• Telephone Skills
• Understanding How to Give and Follow Instructions

Learning Methodology

This programme is designed such that there are many opportunities to practise what has been taught during the course. Participants will be tasked to write in many styles and for various purposes, and to practise speaking well in concise and clear English. This programme includes the principles of competency-based training where learning needs to be demonstrated through performance.

Who Should Attend

Frontline staff, administrative officers, secretaries, technicians and those who would like to enhance their skills in written and oral English are encouraged to attend this course.