- Duration: 1 Day
Course details
Introduction
This course focuses on how an organization can nurture customer satisfaction through automation of business processes within Microsoft Dynamics CRM 2013. This course provides an insight into all of the powerful Customer Service and Service Scheduling functionality capabilities within Microsoft Dynamics CRM 2013.
Additionally, this course guides you through the process of working with your customers in Microsoft Dynamics CRM 2013, including: resolution of customer complaints and services issues cost effectively, and provides insight on managing all related correspondence, documents, contacts and conversations. This course demonstrates the rich and relevant view of your customer that provides your team with actionable insights, including the use of knowledge management in a centralized knowledge base.
Course Content
- Module 1: Introduction
- Module 2: Cases
- Module 3: Knowledge Base
- Module 4: Queue Management
- Module 5: Contracts
- Module 6: Analysis, Reports and Goals
- Module 7: Service Scheduling
Course Location
About Torque IT
About Torque IT
With over 20 years of experience, Torque IT is recognised throughout the globe as the principal InformationCommunication Technology (ICT) training solutions provider to blue chip companies and the public sector.
The Torque IT business is based on a culture of customer service and an unwavering commitment to always providing the highest quality product and service available. Torque IT offers completely customizable training and enablement solutions that are tailored to your specific requirements whilst retaining the quality and credibility associated with standard vendor authorized training courses.
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