Solving Problems and Making Decisions ILM/City & Guilds Unit Certificate

Course details

We need to be able to describe a problem, its nature, scope and impact.

We also need to be able to gather and interpret information to solve the problem.

Once we select the appropriate solution we need to plan its implementation and communicate our decisions to others.

Key problem-solving and decision-making topics include:

• Simple ways to recognise, investigate and analyse problems
• Objective setting in relation to problem
• Brainstorming and creative thinking techniques

Key topics in gathering and interpreting information include:

• Difference between data and information
• How to calculate and use simple averages and basic summary statistics
• How to prepare and use grouped data and tables
• Interpretation of charts and diagrams
• Methods of indexing, referencing and structuring qualitative information

Key topics in decision-making include:

• How to evaluate options
• The importance of adequate and relevant information for effective decision-making
• Identification of what information is relevant to specific decisions
• Simple decision making techniques

Key topics in successful implementation include:

• Effective presentation of a case – i.e., providing facts and evidence, not just opinion
• Monitoring and review techniques to evaluate outcomes of problem solving activities

Assignment – No Examination

Each learner will complete an assignment as set out by the course tutor