Solve Problems & Make Decisions at Supervisory Level

Course details

Problem solving forms the core in what most of us do at work daily. Being effective at supervising the team in both problem solving and decision making is important to your team’s success.

This course provides you with the necessary skills to solve problems and make decisions, enabling you to sharpen your processes and leading you to improved productivity.

Target Audience:

This course is suitable for inpiduals who are aspiring to be supervisor or who are in supervisory position, with responsibility for the operation and performance of a team. It is also useful for people in small businesses or the self-employed.

Course Objectives:

At the end of the course, you will be able to:

• Identify the appropriate resources in gathering information
• Analyse a problematic situation critically to get to the root cause
• Gain confidence in presenting the cause of a problem using a systematic approach that is easy to follow & understand
• Sharpen own way of making decisions & apply the process in your day-to-day encounters
• Develop a proactive mind-set by looking at potential problem possibilities
• Be more effective in guiding colleagues  & team members in handling problematic situations

Course Outline: 

Is There a Problem? 

• Do I really have a problem?
• What information do I need?
• Where do I get the information? 
• Is the information relevant & useful?

Getting to the Bottom of it

• State the problem accurately & get team buy-in 
• What is actually happening? How do I scope the problem?
• What are the possible causes? Which one is the “right” one?
• How do I convince my team that this is the most likely one?

What’s Next?

• Defining the objective & decision criteria 
• Choosing an option
• Are these considerations realistic?
• What are the options available?
• Is this my best option? How do I know?

We Don’t Like Surprises

• Making a successful implementation
• “Let’s trouble troubles before troubles trouble you”
• What to do, when to do, if trouble DOES trouble you? 

Now, Everybody Should Know

• Sharing this information with others
• Capturing the knowledge

Methodology: Mini lectures, plenary discussions, small group discussions, role-plays, exercises, presentations & case studies etc. 

Teacher & Student Ratio: 1:25 (maximum capacity)