Solve Problems & Make Decisions at Operations Level

Course details

We deal with challenges and problems at our workplace constantly. The ability to resolve challenges is one of the most critical skills necessary to enhance your work performance.

This course will equip you with skills to manage challenges at your workplace with confidence, so that you become a more effective problem solver and decision maker.

Target Audience:

This course is suitable for operational / front-line inpiduals who seek to enhance their problem solving skills at work.

Course Objectives:

At the end of the course, you will be able to

• Solve problems in an effective way
• Analyse the root cause of the problem
• Apply the right technique & make the right decision
• Organise, communicate & review effectiveness of your action plan

Course Outline:

Are You a Good Problem Solver?

• Definition of “Problem”
• What is deviation?
• Difference between Symptom, Problem, Cause & Effect

Why People Fail to Solve Problems Effectively?

• Root cause analysis (The 5 Whys Method, 5W 1H, Ishikawa Diagram)
• Identify effects & consequences 

The Right Prescription

• Problem solving techniques  (Mind Mapping, Flowcharting, Brainstorming)
• The 4-step of decision making

From Plan to Action

• Develop a workable plan
• Communicate action plan to others
• Review the effectiveness of the action plan

Methodology: Mini lectures, plenary discussions, small group discussions, role-plays, exercises, presentations & case studies etc. 

Teacher & Student Ratio: 1:25 (maximum capacity)