Course details
Build basic quality awareness and competency in your service organization. This essential course sets a foundation on which you can build more advanced quality methods and tools. Increase your knowledge and understanding of how to use quality practices and principles in operations.The Quality Management is a one-day course offering an understanding of the quality management fundamentals with the basic principles. You will learn the application of the commonly used quality tools and techniques for problem solving and process improvement.
What You Will Learn:
1) Understand how quality benefits employees, the organization, and customers
2) Explore and apply the concepts of quality management and process control and improvement
3) Review and apply the commonly used quality tools and techniques for problem solving and process improvement Updated on 21 August, 2025
Job roles this course is suitable for:
Program Manager , HEAD OF DEPARTMENT , Business Owner , Executive Program Manager , Client Relationship ManagerCourse Location
About STS Academia
At STS Academia, we turn knowledge into action that transforms lives and drives quality. STS Academia is a leading learning provider dedicated to advancing excellence in infection control, healthcare quality, safety, and personal development. We believe that better knowledge leads to better care—and better lives. Our mission is to equip individuals and organizations with the expertise, tools, and confidence to turn learning into meaningful action. Through evidence-based, engaging, and practical training, we help healthcare professionals, caregivers, and lifelong learners meet industry standards, embrace best practices, and foster a culture of continuous improvement. From preventing infections and enhancing patient safety to building leadership skills and improving workplace practices, our programs are designed to make a measurable difference in outcomes and impact.See all STS Academia courses
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