- Duration: 2 Months
Course details
This qualification is suitable for those who are working, or intend to work, in an environment where customer service is seen as a competitive advantage.
Aims of the Qualification
The aims of this qualification are to enable candidates to develop:
- knowledge and understanding of the advanced concepts in developing and delivering Good Customer Service
- an appreciation of systems and procedures that enhance delivery of reliable and effective service
- an understanding of personal behaviours and processes that enhance and influence service delivery
- the ability to apply these behaviours and processes within the job role, in realistic situations
Average Teacher to Student Ratio
1:20
Course Topics
- The developing role of customer service
- Reliability in service systems
- Communicating with internal and external customers
- Solving customer problems
- Influencing effective change
Entry Criteria
1 GCE 'N' or 'O' level passed in English or equivalent
Assessment Mode
100% Examination Based
Award Criteria
Certificate (FOC) will be awarded for the subject passed (50% mark)
Updated on 08 November, 2015Course Location
About Uptrend College
Uptrend College operates at four different regions in Singapore (Yishun, Jurong. Dhoby Ghaut and Tampines). Our aim is to provide quality courses to those desiring to learn at locations and timings that are convenient to students, whether they are studying full-time, or studying part-time while working. Uptrent also aims to provide lifelong learning opportunities for those desiring to learn, by delivering courses that lead to relevant and recognised qualifications, effectively and efficiently.
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