- Duration: 16 Hours
Course details
After the course, participants will be able to:
1. Feel motivated to provide excellent customer service to customers, whether on the phone, at the counter or through writing (i.e. letters, emails, etc)
2. Communicate effectively to provide good customer service
3. Adopt a positive attitude towards handling customers, willing to go the extra mile for customers
4. Exceed customers' expectations/ needs instead of merely meeting their needs
5. Practice service recovery effectively
6. Apply the "No Wrong Door Policy in their customer interactions
7. Handle Difficult/ Angry customers or Customers' Complaints
8. Portray a professional image whether in speech or dressing
Course Outline
1. Obtaining the proper mindset for Customer Service
2. Using appropriate words and actions
3. Apply empathetic listening skills
4. Taking Steps to handle difficult customers and unexpected situations
5. Projecting a polite and professional image
Course Location
About BCS International College
BCS College was first established as Bedok Commercial School (BCS) in 1986 as a private commercial school registered with the Ministry of Education. Due to the ever increasing demand for BCS College services, BCS has expanded the main campus in 2003. In addition, BCS are now offering more professional, academic and work skills training courses. BCS computer lab is also constantly upgraded to keep up with the rapidly-changing IT world. Furthermore, as part of our expansion efforts, BCS are collaborating with various businesses and non-profit organizations to afford better service to the community at large. BCS is an Education Institution of Par Excellence for professional career Development and personal Enrichment; empowering our students to confidently meet the challenges in a knowledge-base economy and globalized world. See all BCS International College courses- Customer Service Skills Diploma Study 365SGD 66Duration: Upto 75 Hours
- Identifying and Exceeding Customer Expectations Certification Courses Distance Learning Ltd.SGD 67
SGD 135Duration: Upto 2.5 Hours
