Course details
Environment scans of highly performing corporations reveal that these organisations adopt organisational cultures that emphasise initiative and enterprising spirits. This course aims to equip participants with the knowledge and skills in developing innovation, enterprise and continuous improvement in the workplace, as well as establish a system for management of risks in the workplace.
This competency- and assessment-based programme awards learners who are certified competent with a Statement of Attainment (SoA) by the Workforce Development Agency (WDA).
Key Benefits
- Apply strategies to create, promote and sustain a culture of continuous improvement, initiative and innovation in an organisation
- Identify, evaluate and manage the associated risks
Course Content
- Develop an organisational culture of innovation, enterprise and continuous improvement in consultation with stakeholders
- Develop enterprise actions and strategies to improve organisational growth
- Establish policies and strategies to promote initiative behaviour for continuous improvement at the workplace
- Develop comprehensive policies that encourage innovation and enterprise
- Establish a framework to track and evaluate improvement efforts at the workplace
- Provide organisational leadership to promote and sustain innovation and enterprise
- Perform risk assessment of a new policy or management decision on organisational performance
- Evaluate implications of risks on organisational performance using appropriate tools and techniques
- Develop a framework for an enterprise risk management programme
- Evaluate the effectiveness of the enterprise risk management programme
Learning Methodology
This course will be conducted through mini lectures, interactive activities, group discussions, case studies and self assessments/tests.
Who Should Attend
This course is suitable for managers or staff in supervisory roles who are responsible for the operation and performance of organisational unit(s).
Updated on 08 November, 2015Course Location
About Service Quality Centre
Established in 1990, We_They rich heritage is derived from founding partners, Singapore Airlines (SIA), one of the world’s leading carriers listed in Fortune 500 and an internationally respected brand; and SPRING Singapore (the former Standards, Productivity and Innovation Board), a government enterprise development agency that develops and promotes internationally recognised standards and quality assurance.
With the best of SIA’s service philosophy infused with SPRING’s experience in setting standards for business excellence and innovation, We_They delivered the business advantage that organisations – public and private, large and small – needed to provide outstanding customer value, quality and performance.
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