Course details
The WSQ Certificate in Hotel and Accommodation Services (Front Office) is an Operations level qualification requiring students to complete 7 Competency Units (3 Core units and 4 Elective units) and attain at least 16 credits.
Students of the WSQ Certificate in Hotel and Accommodation Services (Front Office) will gain knowledge and become competent in skills from a broad range of highly-developed operational skills specific to the Hotel and Accommodation Services industry.
Content
The WSQ Certificate in Hotel and Accommodation Services (Front Office) course offered by William Angliss Institute includes coverage of critical safety, security and guest interaction skills. This WSQ course also provides a selection of supplementary knowledge (selected to meet industry and/or inpidual need) drawn from front office/guest services and service excellence.
Course Developer
This WSQ course has been developed by the Workforce Development Agency and William Angliss Institute.
Entry Requirement
WSQ ES Workplace Literacy and Numeracy Level 4 or equivalent.
Mode of Instruction
Instruction may include lectures, discussions, excursions, guest speakers, demonstrations, case-studies, practical exercises and activities.
Assessment
Competency Based Assessment for this WSQ Certificate in Hotel and Accommodation Services (Front Office) may include Practical Performance, Role Plays, Oral Questioning, Workplace Observation, Written Questions, Industry Research Projects and/or feedback from workplace Supervisors.
Certification
Upon successful completion of this WSQ course, participants will receive a WSQ Certificate in Hotel and Accommodation Services.
Articulation
For progression, participants can pursue a WSQ Advanced Certificate in Hotel and Accommodation Services (Supervisory level) and a Diploma in Tourism (Managerial level).
No. of WSQ Units
7 Competency Units (3 Core units and 4 Elective units)
Mode of Delivery
The WSQ Certificate in Hotel and Accommodation Services (Front Office) has two modes of deliver:
- Part-time and
- possibly full time.
Average teacher-student ratio
1 teacher to a maximum of 20 students.
Target Audience
The WSQ Certificate in Hotel and Accommodation Services (Front Office) is suitable for:
- New entrants to this sector
- Front Desk staff
- Guest Service staff
Commencement Date
Please refer to our Academic Calendar for the latest commencement dates.
CORE UNITS
A trainee must complete all 3 core units leading to 4 credits
- Work Safely
- Provide Safety and Security for Guests
- Interact with Guests
PLUS a trainee must complete at least 4 elective units leading to at least 12 credits
FRONT OFFICE/GUEST SERVICES
- Handle Guest/Resident Arrival
- Provide Reservation Services
- Handle Guest/Resident Departures
SERVICE EXCELLENCE
- Implement Operations for Service Excellence
Course Location
About William Angliss Institute
Our Centre in Singapore joins campuses in Melbourne and Sydney with joint ventures in China, Thailand, Malaysia and Sri Lanka. The Melbourne headquarters was established in Melbourne in 1940. We provide knowledge, skills and attitudes to shape and improve the Tourism, Hospitality and Food industries. The William Angliss Institute Tourism CET Centre will provide a range of Tourism related WSQ Qualifications. In addition to traditional on campus delivery methods to William Angliss Institute CET Centre will work closely with the Tourism Industry to deliver a range of short courses through to full qualifications in industry. The Institute will bring its years of experience of on-the-job training to Singapore to not only develop the skills of those students wishing to enter the industry but to further develop skills of those already working in the Tourism sector.
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