Reverse Logistics Management Central

Course details

Reverse logistics is helping companies achieve greater financial performance than ever before.  It can be defined as "the process of planning, implementing, and controlling the efficient, cost effective flow of raw materials, in-process inventory, finished goods and related information from the point of consumption to the point of origin for the purpose of recapturing value or proper disposal."

This course examines each of the aspects of the above definition, following and explaining each step of the reverse logistics and returns management process. Within each step, the course highlights specific practices that can be incorporated to make processes more efficient. It reviews the various options, such as methods of disposition, which managers need to decide during each step.

This course will also cover the concepts surrounding the management of returns. It will focus on the processes and key elements of reverse logistics and returns management, as well as the criticality and significance of reverse logistics to successful supply chain performance.

Not all products are the same, however. This course will focus on products in the Computers, Communications and High End Consumer Electronics markets and how companies in each of these markets go through the returns process. In addition, this course addresses how forward and reverse logistics differ, how reverse logistics fits within the product life cycle and finally why major brands outsource their reverse logistics process.

Objective

This course will equip the reverse logistics professional with the foundational principles of reverse logistics and the business practices that lead to world-class performance.

Who Should Attend

This course is designed for outsource logistics and supply chain management professionals who are either involved in or exploring adding reverse logistics to their service offering. It is also meant for professionals in the customer support functions of major brands who are either managing the reverse logistics process internally or have outsourced the process. 

Coverage

Introduction

• What is reverse logistics?
• Why is it important?
• What is the difference between forward and reverse logistics?
• What is the impact for the computer, mobile and high end electronics markets?

Key Reverse Logistics Management Elements

• What does the SCOR model has to say?
• What is an end-to-end reverse logistics solution?
• What is involved in reverse logistics planning?
• What is involved in reverse logistics implementation?
• What is involved in reverse logistics control?

Types of Returns Model & Case Studies

• What are the types of returns model?
• Case study for the computer industry
• Case study for the mobile industry
• Case study for the high end electronics industry

Product Life Cycle Management

• How to handle the variability of returns through the product life cycle
• Case study for the computer industry
• Case study for the mobile industry
• Case study for the high end electronics industry

Outsourcing the reverse logistics function

• Why outsource?
• What is the criteria for choosing a partner?

Certification 

A Certificate of Attendance will be awarded upon successful completion of the course with minimum 75% attendance.