Course details
This Pearson LCCI Certificate in Customer Service empowers participants with knowledge and understanding of customer service. Pearson LCCI Certificate in Customer Service endows efficient management of customer management in day-to-day activities for any business organization ensuring excellence in customer service for a challenging business environment.
The Pearson LCCI Certificate in Customer Service enables excellence in the development of customer service on behalf of any business organization. Pearson LCCI Certificate in Customer Service is best suited for participants who wish to equip themselves as customer service professionals in management of domains like sales, marketing, purchasing, logistics and customer service.
Eligibility Criteria
Applicants should meet the following entry requirement:
- Minimum Secondary education or its equivalent
Program Structure
This Pearson LCCI certificate in customer service would cover specialized areas of basic customer service as follows:
- The role of customer service
- Delivery of reliable services
- Internal and external customers
- Communicating directly with customers
- Dealing with customer complaints
- Leading and empowering customer service people
Course Location
About Kings International Business School
KIBS is a commercial school registered with Council for Private Education, Singapore (CPE). Concurrently, KIBS is also an approved training centre with LCCI, UK (London Chamber of Commerce) and our courses focus on business and management. Our courses comprises of language programs, diplomas and advanced diploma programs. Our courses will equip our students with employability skills that are relevant to their industries. Currently, our classroom ratio is 20:1 (students-teacher ratio), to ensure that close guidance is provided for all our students.
At KIBS, our teaching staff are carefully selected and they possess relevant experience in core teaching areas and are passionate about teaching. KIBS teaching staff are evaluated on a regular basis and place strong emphasis on standard and quality teaching. We ensured all measures are taken to satisfy students' quest for an enriching and fulfilling learning journey.
KIBS is also a strong advocator of complete transparency. This extends to our clear and concise fee structure and all components of which are fully made known to every applicants prior to their registrations by our representatives and an industry-wide coverage (IWC) insurance scheme is also in place. KIBS promises absolute integrity in all our dealings. Our processes and redress policy are both clear and structured. This ensures that any queries or issues arising from the applicants will be promptly addressed by our staff in a timely manner.
With all good practices and measures in place, KIBS aims to meet your expectations and hope to be your preferred choice of school. Wish you every success and may your learning journey with KIBS be the most rewarding and meaningful one!
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