Course details
This WSQ Service Excellence module aims to impart the knowledge and application skills for employees to proactively offer and promote service to customers. It includes accessing and communicating detailed product and service information commonly sought by a perse range of customers in order to make recommendations that meet customers’ personalised needs.
Programme Outline
Product Knowledge
- The Power of Product Knowledge
- Categories of Product Knowledge
- Acquiring Product Knowledge
- Developing and Maintaining Product Knowledge
- Understanding Features and Benefits
- A Sales Person’s Toolkit
- Using Product Knowledge
Act Upon Opportunities to Offering Customised and Personalised Services
- Types of Service
- Supporting Services
- Providing Exceptional Service
- Meeting Customer’s Personalised Needs by Being a CARER
- Customers Requiring Personalised Service
- Recognising Opportunities for Personalised Service
- Organisational Guidelines and Procedures
Deliver Service to a perse Range of Customers
- Customer persity
- Awareness of Cultural Characteristics
- Respecting persity
- Making Customer Service Inclusive
- Effective Communication
- Delivering Consistent Service
Course Location
About Lighthouse Global
We_They Training and Consultancy Pte Ltd provide integrated training consultancy services and programme delivery to meet clients’ needs in the areas of customer service, communications skills, corporate cum personal development and teambuilding, etc.
Lighthouse was born out of the desire of several passionate training professionals to bring organisations to new heights through learning and development. As a result, Lighthouse was incorporated in late 2006. The company now has a pool of experienced consultants and trainers to drive organisations’ training initiatives to achieve corporate success.
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