HIGHER DIPLOMA IN HOSPITALITY MANAGEMENT Novena, Central

Course details

Upon completion of the course, the student should be able to:
1. Apply knowledge gained in hospitality management;

2. Understand fundamental service marketing concepts, key areas of customer satisfaction, service quality and customer service skills;

3. Understand fundamental concepts of marketing, convention/events sales and services;

4. Understanding purchasing and cost control concepts;

5. Understand concepts of human resource management;

6. Explain the functions, processes and information needs of hospitality management;

7. Understand fundamental concepts of food & beverage management;

8. Understand the operations, processes, staff training, menus and meal services of restaurant.

Class Size
Class size: Maximum 35 for lectures, Maximum 17 per class for practical and tutorial lessons
Entry Requirements
- At least two (2) GCE 'A' level passes or Diploma in Hotel Services or Diploma in Hospitality Management

- Diploma

- Chinese Senior Secondary Year 3

- SMU 3

- GCE 'A' Levels 2 passes

- ITE Higher NITEC 2.5

- STPM 2 passes

- Vietnam Grade 12

- Foreign students with qualifications equivalent to the above may be admitted provided they are proficient in the English Language, and possess IELTS 5 or equivalent qualifications.

Certification
Candidates who successfully complete all 8 units of this programme will be awarded the Higher Diploma by Beacon International College.

Placement Test
Students are required to take an in-house English placement test. After the placement test, students will be placed in an English class that is of an appropriate level based on their English needs. Students must pass the ESL Intermediate class to be placed in the Higher Diploma in Hospitality Management Programme.
Lectures/Tutorials
The course is mainly conducted in the classroom via face-to-face learning which encourages student-teacher interaction. Students are encouraged to attend field trips and bazaars organised by the school to encourage experiential learning.
Assessment
The course will be characterized by both lectures and task-based activities. A student-centred approach will be employed to produce positive results. Emphasis will be placed on short presentations, focused exercises, role-play, student-interaction, pair-work, student tasks, continuous assessment, projects and test.