Course details
The need to lead, model, and promote the organizational values in a customer service environment is essential for business success within an event management perspective. This workshop will provide you with opportunities to explore your responsibilities within your role as a customer service leader (supervisor or manager) in an events management environment.
What Will Students Learn?
- Identify ways to establish links between excellence in customer service and your business practices and policies.
- Develop the skills and practices that are essential elements of a customer service-focused manager.
- Recognize what employees are looking for to be truly engaged.
- Recognize who the customers are and what they are looking for.
- Develop strategies for creating engaged employees and satisfied customers in whatever business units you manage.
What Topics are Covered?
- The six critical elements of customer service
- Understanding leadership
- Managing performance
- Onboarding and orientation
- Five practices of leadership
Course Location
About AH-HA! Events Academy
AH-HA! Events Academy is a wholly owned continuing-education training arm of TEP Production. The brainchild of Helen Pui, CEO and founder of TEP Productions, which is one of the premier event management firms in Singapore, recognized for it’s commitment to service quality and product delivery excellence since it’s founding in 1999.
The Academy aims to create a partway to life-long learning in the event management and event related sector by tapping on the experience and the wealth of knowledge of the industry champions of TEP Productions and our panel of respected training associates.
AH-HA! Events Academy is a ‘one-stop shop’ for all events related course of study, from soft skills (event coordination, emcee & stage presentation, speech making, talent management, music content supervision, etc.), technical skills (sound system & lighting operations, DJ skills, video production & projection, stage design, etc.) to leadership skills for management roles, our expert training associates will provide practical real-world skills training to prepare learners for any event no matter how big or small. We have the expertise and experience to cater to all aspects of the business under one roof.
See all AH-HA! Events Academy courses- Event Management Essentials Global EdulinkSGD 49Duration: Upto 30 Hours
- SGD 14Duration: Upto 3 Weeks
