Manage Process Improvement Central

Course details

On completion of this unit, learners will acquire the knowledge and skills in bringing the resources and processes together to achieve the organisational set goals using variety of process improvement methodologies. It involves adopting a systematic approach in improving a process through process mapping, analyse the process and redesign the process.

Programme outline: 

• Identify improvement activities associated with concept of process management and improving customer satisfaction using systematic process improvement model to meet the organisational goals
• Define the process relationship using suitable process mapping techniques
• Present the process map graphically that accurately depicts the sequence of events to build a product or produce an outcome using standard process mapping conventions or symbols
• Perform analysis of the process for waste or non-value activities to facilitate redesigning the process in accordance with the process improvement model
• Redesign the process using the results of the analysis and recommend potential measures to improve the functioning of the process to meet the organisational goals
• Execute the changes to the process and resolve issues encounter in accordance with the change solicitation process
• Standardise the redesigned process to make change stay permanently by proper documentation and training in accordance with organisational procedures

Teacher & Student Ratio: 1:25 (maximum capacity)