Course details
INTRODUCTION
This program covers knowledge and application skills in the effective management of resources,along with the use of organizational guidelines to manage service operations. It involves recognizing resources and implementing service operations to achieve service excellence, resolving performance issues and monitoring feedback from customers.
This course is conducted by Capelle Academy (CET)
OBJECTIVES
At the end of the program, participants should be able to:
- Recognize resources required for service operations in accordance to the organizational guidelines
- Implement service operations to achieve service excellence according to the organizationalservice operations plan
- Resolve performance issues
- Monitor feedback from customers and service staff
METHODOLOGY
The learning methods will include:
- Lectures
- Group discussions & presentations
- Case studies
- Experiential activities
- Personal Reflections
- Question and Answer
WHO SHOULD ATTEND
The program is designed for call Center Supervisors, Crew/Section/Team Leaders, Assistant Store Managers, Supervisors and Team Leaders.
Updated on 08 November, 2015Course Location
About Organisational Development Concepts Pte Ltd
We_The was established by a team of professionals passionate on OD who saw the increasing demand for customised training intervention, and the increasing need of a one stop provider.
The We_The management team have more than 47 years experience in the OD and HRD fields. Together with its in-house management consultant and a team of 80 associate trainers as well as subject matter experts in various fields, we are here to serve and support your organizations developmental needs.
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