- Duration: 1 to 2 Days
Course details
This workshop is designed to equip employees with the skills to want to serve customers with passion!! Participants learn and apply skills and techniques to provide excellent customer service and manage unreasonable customers without offending them. This workshop also teaches participants to apply effective telephone techniques.
This workshop is suitable for employees whether they serve external customers, or internal customers, i.e. fellow colleagues in other departments within the organization.
What You Will Gain
- Participants will be able to apply outstanding customer service in their workplace
- Learn techniques to deal with unreasonable customers
Who Should Attend
Front line staff, clerical staff, secretaries, personal assistants.
Course Outline
- This course brings the participants through the following practical steps:
- Service Excellence Overview
- Make Service Start With You
- Managing emotionally-charged unreasonable customers
- How to say ‘No’ to unreasonable requests
- Telephone techniques
Participants apply principles and techniques learnt through scenario role plays and case studies. Lots of team discussions and presentations.
Updated on 08 November, 2015Course Location
About Aces Learning Hub
ACES Learning is a training and education corporation providing training courses and training-related consultancy work.
ACES mission is to equip clients with strong interpersonal skills to enable them to succeed in their workplace.
ACES vision is to be the company of choice in interpersonal skills training and education globally.
ACES’ clients, i.e. participants, are the lifeblood of this company. We help our clients succeed in the global marketplace by exceeding their expectations and delivering value in everything we do.
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