- Duration: 3 Days
Course details
Globalisation has accelerated changes and increased competition. Retailers need leader-managers who are equipped to meet today’s business challenges and make their visions realities.
Based on the Dimensional® Model of Behaviour of Dr Victor R Buzzotta and Dr Robert E Lefton, the Leadership Through People Skills is an intensive 3-day course that teaches middle and senior managers the practical leadership skills that they need to meet today’s business challenges.
The course develops managers who coach to improve performance rather than boss people around, coordinate team efforts rather than merely supervise workers, win support for their objectives across departmental lines rather than pushing their agenda through office politics.
OBJECTIVES
After completion, participants will be able to:
- Empower people to act competently and confidently
- Apply influence skills in all directions - with direct reports, co-workers, and with their bosses
- Get commitment from employees to achieve their full potential and contribute to team goals
- Get better business results by building effective relationships
COURSE CONTENT
- Introduction to leadership
- The Dimensional® Model of Behaviour
- The five-step format
- Analysis of management interaction
- Motivation - developing commitment
- Communication
- Achieving productive relationships with domineering, cautious, sociable and collaborative employees
- How to manage behaviour
- How to manage your managers’ behaviour
- How to manage your peers’ behaviour
WHO SHOULD ATTEND
This course is designed for middle and senior managers who are ready for more advanced leadership skills.
Updated on 08 November, 2015Course Location
About The Retail Academy Of Singapore
The science and arts of retailing as a business have advanced over the years. Changing customer preferences, business innovations, globalisation, information technology and now, raising productivity, have pushed the boundaries of retail management. To develop leadership capabilities, retail executives have to learn more and faster than before. A formal grounding in retail management is essential for any retail executive; and, continuous professional development is a must for the contemporary retail manager as well as the business owner. A key focus of the Retail Academy is to develop leaders at middle and senior levels of the retail organisation. In a highly competitive global marketplace, retailers need leaders with higher education, deeper insights of the business and wider accessibility to networks.
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