- Duration: 16 Hours
Course details
LEARNING OUTCOMES
- Promote effective communication within team
- Use communication, conflict resolution and negotiation skills to build rapport and relationships
- Resolve conflicts through negotiation and taking diversity issues into consideration
CONTENTS
Part I: Facilitating Effective Communication
- Communicate policies and procedures
- Maintain channels of communication
- Promote effective communication among staff
Part II: Engage Others Effectively
- Using effective communication techniques
- Coaching staff communication techniques
- Engaging people by their communication styles
Part III: Assess & Resolve Conflict Situation
- Assess conflict situation and develop appropriate conflict resolution strategies
- Resolve conflict using appropriate conflict resolution strategies, approaches and techniques
Course Location
About Trillion Training (S) Pte Ltd
Established and started with passion in training and sharing. Offered a wide range of computer training and services to schools and corporations.
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