Use ICT for Knowledge Management Geylang, Central

Course details

ICT (Information & Communications Technology) underpins everything we do in this highly digital age. By effectively using ICT tools in Knowledge Management, you are able to reap its commercial benefits including higher productivity, lower costs, greater profits and improved connectivity.

This course helps you to understand the common challenges in Knowledge Management, the benefits and best practices of using ICT.

Target Audience:

This course is suitable for executives or managers, especially those who are responsible for the operation and performance of a team. It is also useful for people in small businesses or the self-employed.

Course Objectives:

At the end of the course, you will be able to:

• Analyse the differences between data, information & knowledge
• Apply appropriate strategies & policies with respect to organisational goals & objectives
• Understand the common Knowledge Management issues & problems faced by an organisation
• Identify the gaps in Knowledge Management in an organisation
• Identify the appropriate ICT tools to address the gaps 

Course Outline:

The Knowledge Management Push

• The push for Knowledge Management
• Characteristics, roles & objectives of Knowledge Management
• Benefits of knowledge sharing & its impact on organisational performance (Case Study)

Examine & Strategise

• Factors affecting the implementation of strategies & policies
• Organisational Knowledge Management strategies & policies

Issues & Challenges

• Common issues & challenges in Knowledge Management
• Summary of approaches to implementation

ICT Tools & Knowledge Management

• Importance & benefits of using ICT tools
• Roles of ICT tools for Knowledge Management

Best Practices & Technology Roadmap

• Industry best practices in using ICT for Knowledge Management
• Phases of technology roadmap to achieve goals

The World of ICT Tools

• Range of ICT tools available in an organisation
• Criteria to evaluate the suitability of ICT tools
• Sources of information to evaluate the quality of ICT tools

Let’s Resolve!

• Resolutions for Knowledge Management issues & problems when using ICT tools
• Legislation governing usage of ICT tools & information in Knowledge Management

Methodology: A range of fun and interactive learning methodologies such as mini-lectures, plenary discussions, small group discussions, role-plays, exercises, presentations and case studies etc.

Teacher & Student Ratio: 1:25 (maximum capacity)