- Duration: 16 Hours
Course details
This programme covers knowledge and application skills to develop a manpower resource plan and optimise the use of the workforce in a service environment. This includes evaluating the performance of the team and communicating manpower plans and changes to the workforce.
The programme covers:
- Develop manpower resource plan in line with organisation’s vision, mission, values and service operations plan
- Evaluate performance of team in line with service operations plan
- Optimise manpower resources for service excellence
- Communicate manpower plans and changes to team
The main target audience are Customer Experience Managers, Store / Branch Managers / Heads of Department, Outlet Managers.
This is one of the core modules leading to the WSQ Diploma in Service Leadership (Level 4).
Entry Requirements
- Be able to speak, listen and, read and write English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy Level 5.
- Have 3 years of supervisory experience in a service-related capacity.
Course Location
About Singapore Institute Of Retail Studies
The primary mission of SIRS is to provide quality and market driven holistic training solutions through the national Workforce Skills Qualifications (WSQ) programmes in Retail, Service Excellence, Productivity and Business Management to enhance the skills and employability of the Retail and Service workforce in Singapore.
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