- Duration: 16 Hours
Course details
This course focuses on the knowledge and skills to manage service performance. It involves understanding the importance of organisation's service standards and devising plans to communicate, implement and monitor service performance.
Target Audience:
This course is for supervisors and team leaders from various service industry sectors. However, it is recognised that service is extended not just to external customers but internal customers as well.
What You Will Learn:
- Recognise the importance of organisation’s service standards in attaining service excellence
- Assess gaps between actual service performance & organisation’s service standards
- Communicate service performance levels to motivate team to achieve service excellence
- Monitor service performance levels for effectiveness of actions taken
Methodology: Mini lectures, interactive activities, group / inpidual exercises, role-plays, independent learning sessions & mutual sharing / feedback sessions
Requirements: Employability Skills WSQ – Workplace Literacy Level 4 / O-Level English AND
- 1 year of working experience in a supervisory role (preferably in the service sector) OR
- 3 years of working experience in the service sector (non-supervisory)
Teacher & Student Ratio: 1:25 (maximum capacity)
Updated on 08 November, 2015Course Location
About Training Vision Institute
Established since 1991, Training Vision is a leading training institute. Training Vision Institute provides an integrated and holistic approach towards the design and methodology of Workforce Development training programmes. In addition, Training Vision Institute also offers consultancy services, where customised solutions are created to suit your company's needs.
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