Manage Service Performance Geylang, Central

Course details

This course focuses on the knowledge and skills to manage service performance. It involves understanding the importance of organisation's service standards and devising plans to communicate, implement and monitor service performance.

Target Audience:

This course is for supervisors and team leaders from various service industry sectors. However, it is recognised that service is extended not just to external customers but internal customers as well. 

What You Will Learn:

• Recognise the importance of organisation’s service standards in attaining service excellence
• Assess gaps between actual service performance & organisation’s service standards
• Communicate service performance levels to motivate team to achieve service excellence
• Monitor service performance levels for effectiveness of actions taken

Methodology: Mini lectures, interactive activities, group / inpidual exercises, role-plays, independent learning sessions & mutual sharing / feedback sessions 

Requirements: Employability Skills WSQ – Workplace Literacy Level 4 / O-Level English AND

• 1 year of working experience in a supervisory role (preferably in the service sector) OR
• 3 years of working experience in the service sector (non-supervisory)

Teacher & Student Ratio: 1:25 (maximum capacity)