- Duration: 16 Hours
Course details
This course aims to impart learners with the knowledge and skills to manage service operations. It involves identifying resources required, resolving performance issues, to implementing feedback monitoring process, aimed at achieving service excellence.
Target Audience:
This course is for supervisors and team leaders from various service industry sectors. However, it is recognised that service is extended not just to external customers but internal customers as well.
What You Will Learn:
- Recognise resources required for service operations in accordance to the organisation’s service operations plan
- Implement service operations to achieve service excellence in accordance to organisation’s service operations plan
- Resolve performance issues within one’s limits of authority that may occur during service operations
- Monitor feedback from customers & team on service operations
Methodology: Mini lectures, interactive activities, group / inpidual exercises, role-plays, independent learning sessions & mutual sharing / feedback sessions
Requirements: Employability Skills WSQ – Workplace Literacy Level 4 / O-Level English AND
- 1 year of working experience in a supervisory role (preferably in the service sector) OR
- 3 years of working experience in the service sector (non-supervisory)
Teacher & Student Ratio: 1:25 (maximum capacity)
Updated on 08 November, 2015Course Location
About Training Vision Institute
Established since 1991, Training Vision is a leading training institute. Training Vision Institute provides an integrated and holistic approach towards the design and methodology of Workforce Development training programmes. In addition, Training Vision Institute also offers consultancy services, where customised solutions are created to suit your company's needs.
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