- Duration: 16 Hours
Course details
This covers knowledge and application skills in the delivery of service excellence by service operations resources. It involves the use of effective teamwork to perform service operations in accordance with guidelines and escalating service performance issues.
The programme covers:
- Recognise the role that one plays in the service value chain
- Acquire information commonly sought by organisation’s customers
- Deliver service as part of a team according to the organisation’s service standards
- Escalate service performance issues that affect the organisation’s service standards
The main target audience are for Customer-facing staff, Customer Service Representatives, Call Centre Officers, Store Advisors and Service Crew.
This is one of the core modules leading to the WSQ Certificate in Service Excellence (Level 1).
Entry Requirements
Be able to speak, listen and read English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy Level 3.
Updated on 08 November, 2015Course Location
About Singapore Institute Of Retail Studies
The primary mission of SIRS is to provide quality and market driven holistic training solutions through the national Workforce Skills Qualifications (WSQ) programmes in Retail, Service Excellence, Productivity and Business Management to enhance the skills and employability of the Retail and Service workforce in Singapore.
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