- Duration: 16 Hours
Course details
This competency unit specifies the skills and knowledge to handle retail after sales service in the various sub sectors.
It consists of the following elements:
- Establish customer service requirements, with Lemon Law Consumer Protection Fair Trading Act, and Good and Sales Tax incorporated
- Process customer service request
- Conclude after sales service
This unit is within the competency category of Sales and Customer Service and is one of the elective modules leading to the WSQ Certificate in Retail Operations.
This module is also available in Mandarin.
Entry Requirements
Participants must be proficient in reading, spoken and written English/Mandarin.
Updated on 08 November, 2015Course Location
About Singapore Institute Of Retail Studies
The primary mission of SIRS is to provide quality and market driven holistic training solutions through the national Workforce Skills Qualifications (WSQ) programmes in Retail, Service Excellence, Productivity and Business Management to enhance the skills and employability of the Retail and Service workforce in Singapore.
See all Singapore Institute Of Retail Studies courses- Fast-Moving Consumer Goods (FMCG) Course LineSGD 33Duration: Upto 5 Hours
- Customer Service Skills Diploma Study 365SGD 67Duration: Upto 75 Hours
