- Duration: 8 Hours
Course details
This course focuses on the knowledge and skills required to gain information relevant to the industry in which your organisation operates in. It covers internal and external trends, methods to analyse impact of trends and types of networks relevant to your industry.
Target Audience:
This course is for supervisors and team leaders from various service industry sectors. However, it is recognised that service is extended not just to external customers but internal customers as well.
What You Will Learn:
- Gather information relating to the industry in which the organisation operates
- Analyse impact of internal & external trends on the organisation
- Monitor internal & external trends relevant to the industry in which the organisation operates in
Methodology: Mini lectures, interactive activities, group / inpidual exercises, role-plays, independent learning sessions & mutual sharing / feedback sessions
Requirements: Employability Skills WSQ – Workplace Literacy Level 4 / O-Level English AND
- 1 year of working experience in a supervisory role (preferably in the service sector) OR
- 3 years of working experience in the service sector (non-supervisory)
Teacher & Student Ratio: 1:25 (maximum capacity)
Updated on 08 November, 2015Course Location
About Training Vision Institute
Established since 1991, Training Vision is a leading training institute. Training Vision Institute provides an integrated and holistic approach towards the design and methodology of Workforce Development training programmes. In addition, Training Vision Institute also offers consultancy services, where customised solutions are created to suit your company's needs.
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