Course details
This unit covers knowledge and application skills in promoting the service innovation culture in the organisation. It involves leading a team to generate service innovation ideas, facilitating its implementation and evaluating the success of implemented service innovation ideas
Course Content
- Promote a service innovation culture within the organisation
- Lead team in generating service innovation ideas which are in line with the organisation's evaluation criteria
- Facilitate the implementation of service innovation services at the workplace
- Evaluate success of implemented service innovation ideas
Target Audience
- This course is suitable for Customer Experience Managers, Store/Branch Managers, Heads of Department, and Outlet Managers
Assessment and Certificate
- Upon successful completion, participant will receive a WSQ Statement of Attainment.
Course Location
About Singapore Chinese Chamber Institute Of Business
The Institute caters to the learning and development needs of a wide variety of trainees and students, including industry/company leaders, senior managers and working professionals, both local and international. The programmes offered can be broadly classified under business studies, language & culture studies, skills training and customised programmes. Being a wholly owned subsidiary of SCCCI, most of our programmes are run in Mandarin, to cater to the needs of SMEs and the Chinese business community.
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