Express IT Central

Course details

Information Technology (IT) makes businesses work efficiently. Guess who maintains the IT systems of companies – large and small? IT Network and Systems Administrators! They are the ones who make sure all PCs and computer programs are working and interconnected.

This course is for those who want to become IT System Engineers/Administrators.

How will I benefit from taking this course?

This course provides students an understanding of system networks, servers, operating systems, and how to support IT infrastructures and customer service skills to handle service requests in a professional manner. This course is suitable for those who would like to enter the IT industry. At the end of this course, students will be able to take certification programs in CompTia Network+ and Enterprise Desktop Technician as Microsoft Certified IT Professional.

What will I learn?

Students will gain knowledge and skills to:

• Manage, maintain, troubleshoot, install, operate and configure basic network infrastructure. Students will also learn Network specific security practices, disaster recovery procedures, data storage technology implementation
• Understand fundamentals of networking, security, and server administration with Windows Server 2012 R2
• Install, upgrade, and migrate to Windows 8.1 client. Students will also learn to configure Windows 8.1 client for network connectivity, security, maintenance, and mobile computing
• Support Windows 8.1 operating system and solve technical troubleshooting problems in a Windows 8.1 and Windows Server 2012 R2 networking environment. Students will be able to use troubleshooting methodology and assume role of Enterprise Desktop Support Technician (EDST).
• Provide customer service to support IT functions of an enterprise

Course Modules

Fundamentals of Network

• Introduction to Network
• The Open Systems Interconnection Specifications
• Network Topologies
• Network Device
• The current Ethernet
• Networking Device
• Introduction to Internet Protocol
• IP Addressing
• Introduction to IP routing
• Routing protocol
• Network Security

Fundamentals of Server

• Installing and Configuring Windows Server
• Implementing Storage in Windows Server
• Understanding Network Infrastructure
• Connecting Network Components
• Implementing TCP/IP
• Windows Server Roles
• Implementing Active Directory
• Implementing IT Security Layers
• Implementing Security in Windows Server
• Implementing Network Security
• Implementing Security Software
• Monitoring Server Performance
• Implementing Virtualization

Install and Configure Operating System

• Windows 8.1 in an Enterprise Environment
• Installing and Deploying Windows 8.1
• Managing Disks and Device Drivers
• Configuring Network Connectivity
• Configuring Resource Access for Domain-Joined and Non-Domain Joined Devices
• Configuring File Access and Printers on Windows 8.1 Clients
• Securing Windows 8.1 Devices
• Configuring Applications for Windows 8.1
• Optimizing and Maintaining Windows 8.1 computers
• Configuring Mobile Computing and Remote Access

Support and Maintain IT Infrastructure

• Implementing a Troubleshooting Methodology
• Troubleshooting Startup Issues
• Troubleshooting Hardware and Device Drivers
• Resolving Network Connectivity Issues
• Troubleshooting Group Policy
• Troubleshooting User Settings
• Configuring and Troubleshooting Remote Connectivity
• Troubleshooting Resources Access within a Domain
• Troubleshooting Applications

Customer Service and Interpersonal Skills for IT Help desk

• The Foundations of Service
• The Challenge of Different Generations
• Practical Emotional Intelligence
• What to Do When the User Isn't Right
• The Art of Listening Well
• Making Sure They Know You Care
• Communicating through email, texting, and instant messaging
• How to say no without alienating the end user
• Stress Management

Entry Requirements

Following are the requirements

• Passed the entrance test
• Have a minimum NITEC or A level or O/N level qualification

Entrance Test

• Students interested in this course need to pass the entrance test that includes:
• Writtentest (includes a range of multiple choice, close ended questions etc)
• Interview conducted to measure the soft skills of the student

Certificates Issued

Upon successful completion of all modules, students will be issued the following SOAs:

• IT-NMM-301S-1 Deploy enterprise network
• IT-SM-301S-1 Perform on-going monitoring of risks, threats, vulnerabilities and effective controls
• IT-IS-310S-1 Build and configure a server
• IT-IS-312S-1 Install software to networked computers
• IT-IS-313S-1 Provide system administration
• IT-IS-305S-1 Locate equipment, system and software faults
• IT-IS-306S-1 Maintain equipment and software in working order
• IT-IS-302S-1 Provide support and assistance to users relating to a particular product or service
• IT-IS-301S-1 Provide first-level support

At the end of this course, students may seek to pass the following industry certification exams:

• CompTIA Network+
• MCITP: Enterprise Desktop Support Technician on Windows 7, Exam 70-680
• MCITP: Enterprise Desktop Support Technician on Windows 7, Exam 70-685