Course details
Use effective communication techniques to interpret, clarify, analyse and respond to information received, and use effective negotiation skills to resolve conflicts for a win-win outcome, taking into consideration social and cultural differences.
What will I learn?
On completion of this unit, the participant will be able to perform the following:
- Interpret and analyse information received
- Plan response to information received taking into account the social and cultural background of recipient of information
- Use appropriate communication techniques that consider social and cultural differences to clarify and respond to information received
- Identify signs, stages and causes of conflict with individuals or groups of people
- Define the conflict and highlight points of differences/ contention objectively, taking into consideration social and cultural differences of parties involved
- Negotiate for mutually acceptable solutions by all parties using effective communication and negotiation skills
- Communicate outcome of negotiation and propose relevant recommendations with justifications to supervisor
Who should take this course?
The job role(s)/ occupations that this unit would be relevant to may include those whose skills, knowledge and work activities undertaken are represented by the level of complexity that fits into the following description:
Nature of Skills and Knowledge:
- For performing a narrow range of basic and routine work activities under a predictable work context.
- Mainly factual and procedural
Nature of Work Activities:
- Performed under clearly specified boundaries and close supervision
- Requires minimal judgement
- Some accountability
- Rely on standard operating procedures to solve problems
Requirements
- Be able to speak, listen, read and write English at a proficiency level equivalent to the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 4
- Be able to manipulate numbers at a proficiency level equivalent to ES WSQ Workplace Numeracy (WPN) level 4
Will I recieve a certificate of completion?
Statement of Attainment (SOA) from Workforce Development Agency (WDA)
Updated on 08 November, 2015Course Location
About NTUC Learninghub
NTUC LearningHub Private Limited was corporatised in 2004 with the mission to enhance the lifelong employability of Singapore’s workforce by providing high quality, innovative products and affordable learning. The training programmes provided by NTUC LearningHub comprise Infocomm Technology, Professional IT Certificates, Soft Skills & Literacy, Workplace Safety & Health, Employability Skills System, Customer Service Training, Trades, Cleaning, WSQ Security and Manufacturing Skills. To date, it has trained more than 1,000,000 executives and working adults, and has worked with more than 10,000 companies to identify training needs, define curriculum roadmaps and deliver contemporary training programmes. The organization has evolved to meet the burgeoning training needs of Singaporeans to continuously keep pace with the dynamic business economy.
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