Course details
As a manager, supervisor and leader, it is important that you are able to provide constructive and useful feedback to your staff. To do that, you need to be able to undertake different approaches to giving feedback and learn to engage your staff as an employee and as an individual. Doing so regularly will help to foster a productive work environment where your staff are motivated to improve and develop. This will in turn bring your organisation to greater heights.
Objectives
By the end of this course, you will be able to:
- Give constructive feedback to engage your staff and improve their job performance
- Give both positive and negative feedback professionally
- Manage emotional behaviours and difficult conversations during performance appraisals
- Apply coping skills when receiving negative feedback and criticism from staff and customers
Course Location
About Civil Service College Singapore
The mission of the Civil Service College (CSC) Singapore is to develop people for a first-class Public Service. CSC was inaugurated as a statutory board under the Public Service pision, Prime Minister's Office.
As the public sector's core institution for training, learning, research and staff development, CSC provides officers from across the Public Service with opportunities to:
Learn and share knowledge
Network, dialogue and exchange views
Develop a service-wide ethos and shared perspectives
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