Course details
This programme covers knowledge and application skills in understanding the importance of service innovation and the methods and opportunities that are available for a service staff to generate ideas that contribute to service innovation.
The programme covers:
- Recognise the importance of service innovation in the organisation
- Generate potential service innovation ideas to transform the customer experience
- Evaluate potential service innovation ideas according to organisational evaluation criteria
- Present mock-up of service innovation ideas to stakeholders
The main target audience are for Customer-facing staff, Customer Service Representatives, Call Centre Officers, Store Advisors and Service Crew.
This is one of the core modules leading to the WSQ Certificate in Service Excellence (Level 1).
Entry Requirements
Be able to speak, listen and read English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy Level 3.
Updated on 08 November, 2015Course Location
About Singapore Institute Of Retail Studies
The primary mission of SIRS is to provide quality and market driven holistic training solutions through the national Workforce Skills Qualifications (WSQ) programmes in Retail, Service Excellence, Productivity and Business Management to enhance the skills and employability of the Retail and Service workforce in Singapore.
See all Singapore Institute Of Retail Studies courses- SGD 153Duration: Upto 13 Weeks
- Customer Experience Manager Advanced Diploma Course LineSGD 33Duration: Upto 17 Hours
