El Skills for Handling Difficult Customers Oaks Training
Price: SGD 422.65

    Course details

    This course will teach you how to deal with difficult customers. 

    What will I learn?

    • The Basics in Customer Service
    • Developing strategies to increase your emotional intelligence skills to better manage and motivate yourself to be a better service provider
    • Developing the 3Vs of communication to increase your effective communication with customers
    • Working with Difficult Customers Situations

    How will I benefit from taking this course?

    • Explain what is emotional intelligence and the core competencies in emotional intelligence
    • Practise the strategies to increase self awareness, manage your emotion and to motivate yourself in stressful situations
    • Enhance your emotional bank account to build relationship with people you work with
    • Apply the 3Vs positively to handle the customers professionally
    • Apply empathic listening skills to show care and concern
    • Identify your working styles and how to enhance your communication with people of different working styles
    • Practice the techniques in dealing with difficult customers situations
    Updated on 08 November, 2015

    About Oaks Training

    Oaks Training operates as a closely knitted family with a team that is passionate in sharing knowledge and has a love for teaching. Our team's experience in training began as early as 1990. Oaks Training considers everyone (admin staff, trainers, management) who works in the company as a family member. Our philosophy is “Everyone is indispensable. Everyone plays a crucial part in the success of the company and for the benefit of our customers.

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