El Skills for Handling Difficult Customers Central

Course details

This course will teach you how to deal with difficult customers. 

What will I learn?

• The Basics in Customer Service
• Developing strategies to increase your emotional intelligence skills to better manage and motivate yourself to be a better service provider
• Developing the 3Vs of communication to increase your effective communication with customers
• Working with Difficult Customers Situations

How will I benefit from taking this course?

• Explain what is emotional intelligence and the core competencies in emotional intelligence
• Practise the strategies to increase self awareness, manage your emotion and to motivate yourself in stressful situations
• Enhance your emotional bank account to build relationship with people you work with
• Apply the 3Vs positively to handle the customers professionally
• Apply empathic listening skills to show care and concern
• Identify your working styles and how to enhance your communication with people of different working styles
• Practice the techniques in dealing with difficult customers situations