Effective Supervision Central

Course details

Supervision can be highly rewarding or it can be stressful and disappointing - the difference lies in a few key skills and a basic understanding of what does and does not work. In this two-day programme, you will learn all you need to know to ensure a positive supervisory experience.

PROGRAMME OBJECTIVES

• Feel confident to manage others successfully
• Raise group productivity and job satisfaction
• Increase your value to the organisation
• Describe the duties and responsibilities of an effective supervisor
• Organise and plan work to accomplish team's goals
• Delegate work
• Motivate employees to high levels of achievement
• Apply effective decision-making techniques
• Prevent and resolve employee complaints and grievances
• Build high performing teams

PROGRAMME OUTLINE

1. The nature of supervision

• The successful supervisor
• Challenges of the new supervisor

2. Supervisory skills at work

• Planning, directing, organising, coordinating and controlling
• Goal setting and team leading

3. Delegating for results

• Delegating process
• Decide what to delegate; Good and bad delegation

4. Motivating for performance

• What motivates and what doesn’t
• Creating a motivating work environment

5. Communicating skills

• Barriers & principles of good communication
• Consequences of poor communication

6. Managing conflict

• Skills and strategies for managing conflict
• Dealing with difficult behaviors
• Art of giving feedback