EDGE-Solve Problems & Make Decisions at Managerial Level (ES-ACE-402G-1) Central

Course details

On completion of this unit, the learner will be able to:

• Identify/ examine causes of performance deficiency and their impact on organizational-related aspect.
• Identify root cause(s) and using appropriate problem solving and decision making techniques and ;tools.

Course Outline

• Collect relevant and current information on organisational performance standards ;and quality control policies.
• Identify the type(s) of performance deficiency and examine the cause(s) and their impact on organisation-related aspects.
• Generate creative ideas in a team based on the three time horizons of short range, intermediate range and long range planning using appropriate idea generation and group facilitation techniques.
• Shortlist the most viable ideas based on a set of pertinent criteria using appropriate problem-solving and decision making techniques and tools.
• Evaluate the impact of shortlisted ideas using appropriate problem-solving and decision making techniques and tools.
• Determine a preferred solution using appropriate methods and draw up an implementation plan to implement the solution.
• Evaluate the effectiveness of the implemented solution and implementation plan.
• Develop a corrective action plan for any shortfall(s) identified in the implemented solution and conduct a follow up review of modification(s) made.
• Formalise implemented solution.

Methodology

This workshop will comprise simulated activities, case studies, group discussions, short lectures, self-reflections, etc.

Who Should Attend

Those responsible for the operation and performance of an organisational unit.