WSQ Work in a Team Central Area, Central

Course details

Everyone is unique and therefore, every team is unique. With the amalgamation of the teams, issues, concerns and conflicts are bound to arise. To be able to work in a team, the individual needs to be possess certain cores skills so as to communicate effectively and provide support to the other team members. This course aims to equip participants with the skills to apply effective communication techniques and provide support to team members to achieve individual and team goals.

This competency- and assessment-based programme awards learners who are certified competent with a Statement of Attainment (SoA) by the Workforce Development Agency (WDA).

Key Benefits

• Apply effective communication techniques to maintain open communication, resolve issues and concerns
• Provide support to team members to achieve individual and team goals while taking diversity issues into consideration

Course Content

• Define and align team goals with the departmental and organisational goals
• Define own and individual roles within the team and work within the team and organisation dynamics
• Maintain open communication with the team members by sharing information and discussing work related issues to achieve individual and team goals to meet organisational requirements
• Listen to and contribute ideas and skills using appropriate communication techniques to achieve team goals
• Demonstrate trust, respect and support towards team members in daily activities to achieve team goals
• Identify potential areas of conflict with team members and methods to overcome them, taking into consideration diversity issues
• Identify and resolve issues and concerns through collaborative activities with supervisor
• Demonstrate responsibility and commitment for work done and to the achievement of individual and team goals
• Accept and provide feedback, advice and assistance in a considerate and constructive manner to accomplish task assigned
• Recommend improvements to established policies and procedures in a proactive manner

Learning Methodology

This course will be conducted through mini lectures, interactive activities, games, group discussions, case studies and self assessments/tests.

Who Should Attend

This programme is targeted at front-line workers, staff in supervisory roles or individuals in professional/talent positions without supervisory responsibilities and the self-employed, who have to interact extensively with others on a daily basis, provide excellent customer service and maintain relationships for workplace efficiency.