WSQ Supervise Work Improvement Processes Central Area, Central

Course details

To improve the work processes in an organisation, there must be a thorough understanding of the sequence and interaction of these processes. This course provides the fundamentals in process management and process mapping.

Key Benefits

• Understand the fundamental principles of process management
• Know the types of variations that affect process performance
• Acquire the use of monitoring and measuring techniques for evaluating process performance
• Be able to implement strategy to further improve the process performance

Course Content

• Introduction of process management
• Types of process maps
• Key steps in process mapping
• Setting of S.M.A.R.T. process objectives
• Monitoring and measuring process performance
• Criteria for process performance in terms of effectiveness and efficiency
• Tools for data collection and analysis
• Use of problem solving techniques (e.g. cause and effect diagram, 5W1H, etc.)
• Implementation of process improvement through Plan-Do-Check-Act cycle.

Learning Methodology

Mini lectures, interactive activities, group discussions, case studies, presentations and assessments/tests will be used to enable participants to effectively absorb and retain the concepts and applications that are being taught.

The participant is required to complete and submit a work assignment within 21 days after end of training.

Who Should Attend

Quality Assurance/ Quality Control executives and process supervisors.