Course details

Course OutlineOpen or Close

Blending with Your Organization

Service Vision, mission & values

Service standards & ideology

Service brand & benefits

Blending with Your Customers

Types of customers

Customers' needs & expectations

Customers with special needs

Aligning Yourself

Qualities & characteristics of a service professional

Go the extra mile for oneself

Go the extra mile for the organization

Exceeding Expectations

Using effective communication techniques

Offering customised and personalized services

Identify areas for further improvement in service enhancement

Who should attendOpen or Close

Anyone who is currently working or planning to work in the Service Industries dealing with internal or external customers such as

Customer Service Representatives

Call Centre Officers

Store Advisors

Service Crew and etc

Updated on 08 November, 2015

About Eduquest International Institute

Eduquest International Institute differentiates itselves from the competitors in three key areas that matter most to the clients. The Institute strives hard to first understand the client’s needs, and then work hard to consistently go beyond their expectations. Eduquest does this purposefully. Eduquest believes that the only way that can delight the customers and stand out in the crowded training market. Eduquest believes each organisation is unique and so is its training needs. Eduquest analyses the clients’ unique training needs in detail, and accordingly customise and contextualise the programme. Eduquest's motive is to always respect our client’s budgetary constraints and deliver the maximum possible value for their investment in training. See all Eduquest International Institute courses
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