- Duration: 16 hrs
Course details
Course OutlineOpen or Close
Blending with Your Organization
Service Vision, mission & values
Service standards & ideology
Service brand & benefits
Blending with Your Customers
Types of customers
Customers' needs & expectations
Customers with special needs
Aligning Yourself
Qualities & characteristics of a service professional
Go the extra mile for oneself
Go the extra mile for the organization
Exceeding Expectations
Using effective communication techniques
Offering customised and personalized services
Identify areas for further improvement in service enhancement
Who should attendOpen or Close
Anyone who is currently working or planning to work in the Service Industries dealing with internal or external customers such as
Customer Service Representatives
Call Centre Officers
Store Advisors
Service Crew and etc
Course Location
About Eduquest International Institute
Eduquest International Institute differentiates itselves from the competitors in three key areas that matter most to the clients. The Institute strives hard to first understand the client’s needs, and then work hard to consistently go beyond their expectations. Eduquest does this purposefully. Eduquest believes that the only way that can delight the customers and stand out in the crowded training market. Eduquest believes each organisation is unique and so is its training needs. Eduquest analyses the clients’ unique training needs in detail, and accordingly customise and contextualise the programme. Eduquest's motive is to always respect our client’s budgetary constraints and deliver the maximum possible value for their investment in training. See all Eduquest International Institute courses- Rescuing Difficult Customers Certification Courses Distance Learning Ltd.SGD 67
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