Course details

This operations level course equips participants with the fundamental knowledge and skills in using appropriate methods to improve productivity, prevent poor productivity practices and apply productivity techniques to business. Through a better understanding of the fundamental factors that contribute to productivity, participants will be able take strategic steps to improve productivity at the workplace.

Key Benefits

  • Be able to identify poor practices that hamper productivity and adopt the strategic steps to improve productivity
  • This course can be used as one of the specialisation elective units to attain the WSQ Certified Productivity and Innovation Specialist certification

Course Content

  • Methods to improve productivity
  • Factors affecting productivity
  • Prevent poor productivity practices at the workplace
  • Create environment to improve productivity
  • Apply productivity techniques and link it to the big financial picture
  • Identify the 8 kinds of wastes
  • Apply appropriate productivity techniques and take measurements on the type of improvement (cheaper, better, faster) made

Learning Methodology

Mini lectures, interactive activities, group discussions, case studies, presentations and assessments/tests will be used to enable participants to effectively absorb and retain the concepts and applications that are being taught.

Who Should Attend

This course is suitable for technicians, engineers, line leaders, operators, junior executives, administrative assistants without supervisory responsibilities.

Updated on 08 November, 2015

About Service Quality Centre

Established in 1990, We_They rich heritage is derived from founding partners, Singapore Airlines (SIA), one of the world’s leading carriers listed in Fortune 500 and an internationally respected brand; and SPRING Singapore (the former Standards, Productivity and Innovation Board), a government enterprise development agency that develops and promotes internationally recognised standards and quality assurance.

With the best of SIA’s service philosophy infused with SPRING’s experience in setting standards for business excellence and innovation, We_They delivered the business advantage that organisations – public and private, large and small – needed to provide outstanding customer value, quality and performance.

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