WSQ Facilitate Effective Communication and Engagement at the Workplace Service Quality Centre
Price: SGD 235
  • Duration: 2 Days

Course details

Supervising and leading a team can be challenging for some. Having superb communication skills is vital in your quest to supervise and lead effectively. Hone your communication techniques and learn how to apply appropriate communication styles to different staff levels, in various workplace situations. This course focusses on developing competencies that workers need in order to maintain successful interactions with colleagues, subordinates, supervisors, partners and customers/clients.

This competency- and assessment-based programme awards learners who are certified competent with a Statement of Attainment (SoA) by the Workforce Development Agency (WDA).

Key Benefits

  • Promote effective communication within the team and use appropriate communication, conflict resolution and negotiation skills to build rapport and relationship with colleagues, stakeholders and customers
  • resolve conflicts through negotiation while taking diversity issues into consideration\

Course Content

  • Communicate organisational communication policies and procedures to staff
  • Monitor staff’s compliance
  • Maintain channels of communication to update staff on latest and relevant work-related information according to organisational communication policies and procedures
  • Promote effective communication among staff taking into account diversity issues
  • Use appropriate communication techniques and tools to suit different communication styles of people in formal and informal settings
  • Assess conflict situation and develop appropriate conflict resolution strategies
  • Resolve conflict using appropriate conflict resolution strategies, approaches and techniques

Learning Methodology

Experiential methods of learning will be applied to enable participants to learn and practice the concepts and skills taught during the programme:

  • Mini-lectures
  • Interactive Activities
  • Role Plays
  • Group Discussions/Case Studies
  • Written Assessment

Who Should Attend

This course is suitable for supervisors who are responsible for groups of staff engaged in teams, sub-units of the organisation or business, individuals in small businesses and the self-employed who have to interact extensively with subordinates and others on a daily basis and guide and lead others in the workplace.

Updated on 08 November, 2015

About Service Quality Centre

Established in 1990, We_They rich heritage is derived from founding partners, Singapore Airlines (SIA), one of the world’s leading carriers listed in Fortune 500 and an internationally respected brand; and SPRING Singapore (the former Standards, Productivity and Innovation Board), a government enterprise development agency that develops and promotes internationally recognised standards and quality assurance.

With the best of SIA’s service philosophy infused with SPRING’s experience in setting standards for business excellence and innovation, We_They delivered the business advantage that organisations – public and private, large and small – needed to provide outstanding customer value, quality and performance.

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