Course details

To lead well, one needs to develop personal effectiveness through the practice of self mastery. This course is designed to help individuals in managerial positions to establish personal goals aligned to the organisational context. It also aims to equip individuals with techniques to handle stress, maintain worklife balance and manage finances.

This competency- and assessment-based programme awards learners who are certified competent with a Statement of Attainment (SoA) by the Workforce Development Agency (WDA).

Key Benefits

  • Establish personal goals and evaluate them to justify roles and responsibilities to achieve organisational goals
  • Manage time effectively
  • Maintain organisational worklife balance
  • Manage stress and personal finances

Course Content

  • Evaluate personal goals and align them to organisational goals
  • Evaluate personal strengths and weaknesses
  • Develop strategies to overcome weaknesses and leverage on personal strengths to achieve organisational goals
  • Justify one’s role and responsibilities and his contribution to the achievement of organisational goals
  • Manage time and resources to meet organisational goals
  • Analyse causes of stress that affect self and staff
  • Develop strategies and techniques to manage stress
  • Promote work-life balance programmes to achieve organisational effectiveness
  • Common types of financial products and its application to one’s financial position
  • Tools to evaluate one’s existing financial situation and develop a plan to manage such a position

Learning Methodology

This course will be conducted through mini lectures, interactive activities, games, group discussions, case studies and self assessments/tests.

Who Should Attend

This course is suitable for mangers or supervisors who need to work at being an effective leader through the development of personal effectiveness.

Updated on 08 November, 2015

About Service Quality Centre

Established in 1990, We_They rich heritage is derived from founding partners, Singapore Airlines (SIA), one of the world’s leading carriers listed in Fortune 500 and an internationally respected brand; and SPRING Singapore (the former Standards, Productivity and Innovation Board), a government enterprise development agency that develops and promotes internationally recognised standards and quality assurance.

With the best of SIA’s service philosophy infused with SPRING’s experience in setting standards for business excellence and innovation, We_They delivered the business advantage that organisations – public and private, large and small – needed to provide outstanding customer value, quality and performance.

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