Course details
In a survey conducted by the University of Pittsburgh's Katz Business School, communication skills is cited as an important decisive factor in choosing managers and it is one of the main factors contributing to job success.This workshop shows you how you could improve interactions with others, build stronger relationships with your team and become more productive at work.
Programme Outline
- The Importance of Good Communication Skills
- Understanding the Various Components of Communication and How It Helps Me in My Interactions with Others
- Sending Effective Messages Through:
- Discovering My Communication Style
- Active Listening Skills
- Paraphrasing Skills
- Feedback Skills
- Questioning Skills
Upon completion of this workshop, participants will be able to;
- Overcome barriers to effective communication
- Be more self-aware and communicate better
- Understand that listening is the key to effective communication
- Understand communication strategies
- Give and receive feedback
- Apply the skills in a working environment
Job roles this course is suitable for:
Front line Service Staff , Support Staff , Secretaries , Personal AssistantCourse Location
About Management Development Institute Of Singapore
Management Development and Consultancy (MDC), the corporate training arm of MDIS has since its establishment in June 1995, played a leading role in meeting the changing needs of many business organisations. We provide a wide range of well-designed programmes specially catered for business organisations with different training needs.
Our key services include seminars, customised training programmes and business consultancy services designed to equip professionals with the essential tools of the trade. By putting theoretical knowledge into practice for our training programmes. MDC has since become a reputable company recognised for developing the next wave of dynamic corporate and business professionals, both locally and regionally.
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