Systematic Approach in Problem Solving & Decision Making Central Area, Central

Course details

Busy professionals are faced with decisions to be made on a day-to-day basis. Many, when faced with a problem, do not know where to begin to solve it. In addition, many are unsure if a decision they have made was the right one.

In this programme, participants will learn problem-solving techniques that equip them to make rational decisions. They will be introduced to decision-making tools that help then define the issues and analyse possible solutions.

Participants will also learn brainstorming techniques to help generate ideas and possible solutions. They will be introduced to cognitive biases that affect the decision-making process, and issues of group decision-making. This course will prepare executives to be more effective and make better decisions in their dynamic work environment.

How will you benefit?

After the workshop, you will be able to:

• identify the importance of a rational decision making process
• apply rational decision making process and tools for making sound decisions
• be aware of biases in group and personal decision making and apply ways to counter them

What you will learn

The importance of rational decision making

Rational model of decision making

Define the issue

• Define the root cause using effective questioning techniques:
• 5 W’s and 1 H
• The 5 Why’s

Establish decision criteria

• Importance of establishing decision criteria
• Prioritising and ranking

List the assumptions

Establish the stakeholders

Generate alternatives and analyse alternative solutions

• Cost-benefit analysis
• Grid analysis
• Pareto analysis

Make the decision

• The importance of making a decision
• Understanding tradeoffs in decisions

Establish the action plan

• Evaluate the decision
• What to evaluate
• Tools to monitor results
• Whose views to consider in evaluation

Issues in consensus and group decision making

• What is consensus decision making
• Voting vs consensus

Understanding biases when making decisions

• Bandwagon effect
• Confirmation bias
• Groupthink
• Personal biases