Price: TBA
- Duration: 16 Hours
Course details
This module aims to impart the necessary skills and knowledge for supervisors to plan and implement work improvement initiatives in the workplace and harness the benefits and productivity gains from the improved and more efficient work processes.
Programme Outline
What is Supervise Work Improvement Processes?
Plan work improvement activities
- Goals and Objectives
- Measuring objectives – SMART objective
- Key performance indicators (KPI)
- Principles of continuous process improvement
- Communication
- Roles and responsibilities of work team members
- Work plan (or Action plan)
- Structure of an effective action plan
Implement work improvement activities
- Train work teams
- Useful continuous process improvement techniques
- Plan-Do-Check-Act (PDCA) cycle
- Problem-solving cycle
- Expand-Focus sequence
- Control mechanisms
- Facilitate work teams
- Resolving issues
Standardise improved work processes
- Evaluation of work teams results
- Document changes
- Communicate the improved work processes
- Types of stakeholders
Course Location
About Lighthouse Global
We_They Training and Consultancy Pte Ltd provide integrated training consultancy services and programme delivery to meet clients’ needs in the areas of customer service, communications skills, corporate cum personal development and teambuilding, etc.
Lighthouse was born out of the desire of several passionate training professionals to bring organisations to new heights through learning and development. As a result, Lighthouse was incorporated in late 2006. The company now has a pool of experienced consultants and trainers to drive organisations’ training initiatives to achieve corporate success.
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