Service Excellence WSQ Module UP! Your Service Achieving Superior Service Organisational Development Concepts Pte Ltd
Price: $48.15
  • Duration: 2 Days

Course details

Introduction

This program teaches fundamental service principles to raise service levels and improve the customer experience at every point of contact. Participants learn a common service language and apply proven techniques to quickly solve service problems and boost service performance.

This course is conducted by Capelle Academy (ATO)

Objectives

  • At the end of the course, participants should be able to:

Program 101

  • Recognize the different levels of internal and external service
  • Understand why service must continuously improve to maintain customer satisfaction
  • Identify specific action steps to upgrade service now

Program 102

  • Map the flow of your service transactions
  • Identify key internal and external perception points
  • Create action steps to upgrade key points in all sense

Program 103

  • Understand how customers get service value
  • Identify categories where you can increase value
  • Create plans to add more value in each category Program 104
  • Recognize five different styles of service
  • Identify appropriate service styles
  • Learn why blame and excuses are poor responses to service problems
  • Take personal responsibility for service improvement

Who Should Attend

  • Operation, Frontline Staff, Service Champions, Supervisors & Managers
Updated on 08 November, 2015

About Organisational Development Concepts Pte Ltd

We_The was established by a team of professionals passionate on OD who saw the increasing demand for customised training intervention, and the increasing need of a one stop provider. 

The We_The management team have more than 47 years experience in the OD and HRD fields. Together with its in-house management consultant and a team of 80 associate trainers as well as subject matter experts in various fields, we are here to serve and support your organizations developmental needs.

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