Role Modelling to Establish Customer Relationship Central Area, Central

Course details

This workshop consists of two main components, Role Model the Service Vision and Establish Relationships for Customer. The former encompass knowledge in role modelling the service vision of an organisation. The later teaches one on how to build customer confidence in the organisation and to develop customer relationships that enhance customer loyalty.

Course Content

• Demonstrate the characteristics of a role model that reflect the organisation’s vision, mission and values
• Encourage team to deliver service, establish customer rapport and provide post-sales follow up in accordance with organization guidelines 
• Promote a customer-centric culture within the service environment to achieve service excellence
• Monitor performance of self and team to ensure consistency with the organisation’s guidelines
• Develop knowledge of organisation’s product or service offerings and customer profile
• Respond to service opportunities and escalated service challenges to reinforce customers’ confidence in the organisation

Target Audience 

This course is suitable for Call Centre Supervisors, Crew/Section/Team Leaders, Assistant Store Managers, Supervisors,  Service Team Leaders

Assessment and Certificate

Upon successful completion, participant will receive a WSQ Statement of Attainment.