- Duration: 12 Hours
Course details
This module specifies the application skills and knowledge required to maintain the safety and security of guests that you are hosting or attending to in the course of your work
Programme Outline
Follow Safety and Security Practices
Respond to Emergencies
- Understand Safety
- Safety Preparation
- Be Trained and Ready
- Remove Potential Causes of Harm
- Provide Safety for Guests
- Familiarity with Emergency Equipment
- Emergency Preparation
- Emergency Response
Provide Lost and Found Services
- Understanding Lost and Found
- Handling the Lost Item Found
- Reporting Items Lost
- 5 Keys to Manage a Distressed Guest
- Claiming a Lost Item
Protect Privacy of Guests
- Privacy and Confidentiality
- Protect Privacy of Guests
Course Location
About Lighthouse Global
We_They Training and Consultancy Pte Ltd provide integrated training consultancy services and programme delivery to meet clients’ needs in the areas of customer service, communications skills, corporate cum personal development and teambuilding, etc.
Lighthouse was born out of the desire of several passionate training professionals to bring organisations to new heights through learning and development. As a result, Lighthouse was incorporated in late 2006. The company now has a pool of experienced consultants and trainers to drive organisations’ training initiatives to achieve corporate success.
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