Project Quality Management Using Excel 2010 & 2013 (8 PDUs) Central Area, Central

Course details

The Quality Management Plan defines the acceptable level of quality, which is typically defined by the customer, and describes how the project will ensure this level of quality in its deliverables and work processes. Quality management activities ensure that:

• Products are built to meet agreed- upon standards and requirements
• Work processes are performed efficiently and as documented
• Non-conformances found are identified and appropriate corrective action is taken

Quality Management plans apply to project deliverables and project work processes. Quality control activities monitor and verify that project deliverables meet defined quality standards. Quality assurance activities monitor and verify that the processes used to manage and create the deliverables are followed and are effective.

Elements of Quality Management Plan

• Quality policy - expresses the intended direction of a performing organization with regard to quality
• Who is in charge? - essential to project success, addresses project and organizational infrastructure
• Where are we going? - Managing quality effectively depends on specific performance targets. Provides broad description of what the project is expected to achieve
• How are we going to get there? - Addresses processes, resources and standards.

This 1 day instructor led course empowers participants with the knowledge and skills on how to measure and report on quality. Participants will learn the techniques of to explore quality and the theories behind the cost of quality. Participants will also examine some charting techniques using Excel to plot our data.

COURSE OUTLINE

• Module 1. Quality Management Plan
• Module 2. Cost of Quality
• Module 3. Elements of Cost of Quality
• Module 4. Cost of Conformance
• Module 5. Cost of Non Conformance
• Module 6. Determining Quality Metrics
• Module 7. Controlling Quality

TARGET AUDIENCE

• Project Directors, Project Managers, Project Executives, Project Engineers and those who are performing in project management functions.