Professional Selling Skills (Available as an in-company programme only) Service Quality Centre
Price: TBA
  • Duration: 2 Days

Course details

Professional selling is not a hit or miss proposition. It is a practical and consistent application of well-developed, well-refined selling skills and abilities. It is the skill to capture and hold customers’ interest while presenting the benefits of your product in a powerful and convincing way. The ability to successfully close sales by satisfying your customers’ wants and needs will be honed in this programme.

Key Benefits

  • Be equipped with professional selling skills
  • Position yourself and your organisation for explosive growth
  • Possess successful selling techniques
  • Move beyond customer retention to customer loyalty

Course Content

  • The Inner Game of Professional Selling
  • Challenges of Change in Professional Selling
  • Characteristics of Professional Salespeople
  • The Sales Process
  • Beyond Transactional Selling
  • New Model of Selling
  • Cultivating a Customer Base
  • Powerful Telephone Techniques and Strategies
  • Communicating Values to Customers
  • Moving from Selling Strategies to Buying Strategies
  • Professional Presentation Techniques
  • Questions that Create Impact and Get Results
  • Influencing with Attention and Listening to Close Sales
  • Identify Buying Behaviour and Closing Signals
  • Professional Closing Skills
  • Managing Competition and Achieving Customer Loyalty

Learning Methodology

Interactive methodologies such as role-plays and case studies will be used to provide participants with many opportunities to demonstrate their knowledge, learning and skills.

Who Should Attend

Sales Professionals, Sales Engineers, Consultants selling professional services or solutions, Entrepreneurs, Sales and Business Development Managers, and Marketing Executives.

Updated on 08 November, 2015

About Service Quality Centre

Established in 1990, We_They rich heritage is derived from founding partners, Singapore Airlines (SIA), one of the world’s leading carriers listed in Fortune 500 and an internationally respected brand; and SPRING Singapore (the former Standards, Productivity and Innovation Board), a government enterprise development agency that develops and promotes internationally recognised standards and quality assurance.

With the best of SIA’s service philosophy infused with SPRING’s experience in setting standards for business excellence and innovation, We_They delivered the business advantage that organisations – public and private, large and small – needed to provide outstanding customer value, quality and performance.

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